Communication. Everyone does it, everyone uses it, and everyone knows about it, but how many of you can say that you are a good and effective communicator?
Just because you can hold a conversation with someone this does not make you an effective communicator. You may be passing on a message with your words but your body language is saying a whole different conversation.
Some key takeaways that I have learnt during life and my business journey are:
Australians are engrained with negative scripting. Take note how many times you say ‘not a problem’ or ‘no worries’ you are actually telling this person that it actually is a problem but it’s ok, or it is a worry, but again you are ok with this. What you should be saying are responses like ‘Your welcome’ or ‘my pleasure’ these are positive words and actually state what you are saying. The person you are communicating with will notice the smile in your voice.
Crossing your arms in any situation (unless you forgot a jumper and its cold) is a bad idea! It says to the world I am closed off and I don’t want to listen to you. I have made my mind up and this conversation is already over in my head. Arms by your side suggests the opposite, I am happy to listen to your ideas and I value you and your opinion enough to not cut you off with my body language
One style doesn’t fit all; you need to accept that some people are not people persons. The communication style you use towards your partner to get across an idea probably won’t be the most effective style to use on your Boss when pitching an idea to them. Be aware, listen, and then decide the best way to communicate your message to your audience to get the best out of the situation.
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